Shipping policy

Noir 55 Coffee Shop – Shipping Policy

At Noir 55 Coffee Shop, we are committed to delivering your orders swiftly and securely. We partner with trusted couriers, DPD and Evri, to ensure your items arrive on time and in perfect condition.

Processing Time

  • All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.
  • Once your order has been dispatched, you will receive an email confirmation with your tracking information.

Shipping Rates & Delivery Estimates

  • Standard Delivery: Estimated delivery within 3-5 business days.
  • Express Delivery: Estimated delivery within 1-2 business days.

Shipping rates are calculated at checkout and vary depending on the size, weight, and destination of your order.

Delivery Partners

We use the following delivery partners for all UK deliveries:

  • DPD: Known for fast, reliable service and precise delivery time slots.
  • Evri: Offers affordable, reliable delivery across the UK.

Please note that delivery times may vary slightly depending on the courier and your location.

Local Pickup

We offer free local pickup from our coffee shop on Bristol Road, Edgbaston, Birmingham. Orders can typically be ready for pickup within 24 hours. You’ll receive an email when your order is ready for collection.

Delivery Areas

Currently, we only ship to addresses within the United Kingdom. We are unable to deliver to P.O. Boxes or international destinations at this time.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery directly on the courier’s website (DPD or Evri).

Shipping Delays

Occasionally, delays may occur due to unforeseen circumstances (e.g., weather conditions, strikes, or courier issues). We will do our best to keep you informed if your delivery is delayed.

Missed Deliveries

If you are unavailable when the courier attempts delivery, they will either:

  • Leave the parcel in a safe location.
  • Provide instructions for redelivery or collection.

If your order is returned to us due to failed delivery attempts, please contact us at info@noir55.uk to arrange redelivery or collection.

Damaged or Lost Items

In the rare event that your item arrives damaged or is lost in transit, please contact us immediately at info@noir55.uk. We will work with the courier to resolve the issue and arrange for a replacement or refund as necessary.